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Technical Support and Service Contracts
Technical Support and Service Contracts
Every day, we’re rolling up our sleeves to keep our customers’ operating. We put you at the center of everything we do. We continue to invest in our service capabilities so our highly trained engineers and technicians can ensure faster service and greater satisfaction.
The Newterra technical support teams are here to support, maintain and optimize your water, wastewater, and remediation systems to maximize your ROI.
Whether we’re needed on an ad-hoc basis, or you enjoy the benefits of one of our service contract offerings, our team is proud to provide a personalized and flexible service that aims to maximize your uptime and reduce your operating costs.
Newterra offers a diverse set of technology solutions, and we have the technical service team to match. Our team, backed by our industry-leading engineering group, is also available to provide recommendations, and other services, that can improve the performance of your equipment and conform to changing circumstances.
If we cannot solve your technology challenges remotely, our experts can be at your site to support your solution, wherever you are. We can perform emergency maintenance required to keep your system operational in a pinch.
We also offer ongoing service contracts, so that you can have peace of mind knowing Newterra experts are keeping an eye on your needs. We can arrange flexible service packages that offer maintenance and connectivity options to suit your needs. And our team is trained to offer tailored recommendations to help you avoid surprises, increase system lifespans and plan for the future.
Features
Service provided by the same company that designed your system
Technical support teams backed by decades of engineering experience
Field service team members across North America
Benefits
With Newterra you can be sure that the response will be quicker, as less time is required to identify and produce the part due, in a large part, because we developed your system drawings.
When you are replacing a part on a Newterra system, you want to have the confidence that the replacement is identical (or better) to what was there originally. Newterra can give you that confidence.
When it comes to our field service time, besides their own great expertise, you can be reassured they have access to the same engineering team that designed your system.
With all of these benefits, comes greater system uptime and longevity at less cost.
Streamlined Technical Support and Flexible Service Contracts
Newterra prioritizes your system’s efficiency with responsive technical support and service contracts. Our expert team ensures your water and wastewater systems operate smoothly, offering tailored solutions to boost uptime and cut costs. Choose from flexible support options to fit your needs.
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The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
